Times are changing and the days of Indian IT maintaining large margins seems unreal. Let’s face it, there are too many global players who can do what was once exclusive to Indian services industry and increasingly they are doing it at a lesser price. Eastern Europe is a big indicator of this, and they are nailing the coffin for Indian cost arbitrage. With enterprises reluctantly welcoming the disruptive era, it has been touted that automation and service on digital technologies like AI and ML will undoubtedly redefine the outsourcing industry
While, the Manufacturing and Auto industries have been privy to the wondrous works of automation and robotics in transforming the way in which their businesses operate, it is no more exclusive to these sectors. AI driven Bots are gaining traction across healthcare, insurance, banking and BPM industries. It is time to think beyond off shoring and exciting opportunities lay in front of the Indian IT industry.